How We Must Adjust to Exceed our Customers'​ Expectations

How We Must Adjust to Exceed our Customers’​ Expectations

Today’s guest is Shep Hyken! In this episode, we discuss how many companies and their sales, operations and marketing teams can work to Exceed Expectations and explore ways to empower your team to make that happened in today’s economy. Shep is a customer experience expert and the Chief Amazement Officer at Shepard Presentations. He is a New York Times and Wall …

Top 7+ Tips for Choosing Talent that Fits the Team

Top 7+ Tips for Choosing Talent that Fits the Team

In this economy especially, it has become critically important to hone the process of hiring. You must be methodical and adopt assessment and points systems to ensure the people you are bringing to the team really fit and will help you carry the company into the future. Our most recent podcast guest, Jake Dunlap, suggests also using an experience interview process, …

Your Sales Process Is BROKEN! Let's Fix It

Your Sales Process Is BROKEN! Let’s Fix It

Today’s guest is Jake Dunlap! In this episode, brought to you on Global Talent Acquisition Day, we discuss how many companies and sales teams are working with a broken sales process, especially given today’s issues of not being able to go and visit as many clients as we once were able to…. Jake is a sales leader and entrepreneur with more than …