Top 6+ Essential Traits for Exceeding Expectations

To be successful today, sales leaders and their teams must find new ways to earn the right to advance with more clients than ever before. The pandemic puts us all in a place where we must adjust to Exceed Expectations.

In our most recent podcast, Shep Hyken shares with us his essentials when hiring today to ensure clients are amazed by the work and come back a next time. His vast experience in customer focus can help us all get clear on parameters in hiring talent with the skills sets necessary to create real client engagement.

Have a Hospitality Mentality

 Whatever you do, whatever you have been called to and are responsible for, requires a bit of performance art. Every person in customer facing roles must recognize they are a show person as well as a salesperson, leader or teammate, and what you are delivering is the enjoyment the audience receives as a result of your performance.

The world is deeply in need of truly great performers – the ones who take their work seriously, who understand the power of positive action and who actively work to not only Standout from the crowd but to dazzle, Amaze and delight their audience. By doing whatever you do remarkably well, you make yourself Standout as relevant, remarkable and Unforgettable. You will create raving fans for life.

Your audience is anyone paying attention to what your team does and what your brand stands for…..These are all customers of your staff’s behavior, service and attitude. Convert one skeptic into a believer, and not only will you have a happy customer, you will have created a performance worth talking about. Then, you will be prepared for doing the same thing with an even larger audience.

You should be looking to hire those who embrace the idea every role in the company can be performed in a superior manner, and that every role has a customer, and that every customer interaction is a chance to amaze! This will enhance your brand, making it clear you have something very special to offer everyone. A hospitality mentality is one guaranteed way to create a powerful and lasting impression. 

Conjuring up a brand of real value and amazement is essential. This helps you create positive brand recognition.

They must help the team

 There will always be a demand for delivering commitment, sacrifice, discipline and focus to the team, along with a number of other performance requirements. You must seek out those with the will to rise up and supply a much-needed asset and  display a real passion for the mission they will deliver to the team.

There is only one reasonable measure of commitment to the team – total!  Your staff must be all in; your future success will be based on their fulfillment of commitments to the team and your clients. Their ability to honor commitments directly impacts your brand credibility, reputation, and trustworthiness.

Every day, they must display an ability to make promises and deliver unwavering commitment to their colleagues and clients to fulfill them. This will lead to success;  Nothing builds confidence, trust and loyalty as much as a history of well-kept promises. 

Look at those brands with the greatest amount of success in any field. What they all have is a clear understanding all great accomplishment is preceded by great commitment. They simply Know the pain and momentary discomfort of today’s demands combine with unity and consistency of the team effort leads to the strength and success gained tomorrow. They know the commitment to fulfill promises is what guides them long after the initial excitement of a new goal has left. They have focused on building the demand for their services through constant improvement and strengthened corporate resolve.

 Upbeat

 The cacophony of negative news around the Corona virus and racial tensions could make even the most positive among us wander into the dark corners of thought and stay there way too long. Yet, as in everything, you can choose to look on the bright side, so you must be seeking those who can remain realistically upbeat even in crises.

Your whole approach to thriving, especially in crisis, will depend on whether positive or negative thinking dominates your corporate culture. Positivity can be a real superpower. It provides keys for unlocking your peak potential and making the most of the days, even in what is decidedly an exceedingly difficult situation.

We are all experiencing these same events together. We have no choice. Still, we do have choice in how we view them and the actions we take to deal with them, meaning we will all experience crisis in different ways. You want those who are taking this moment as an opportunity to consistently improve and learn new and innovative ways to respond. These are the team members that can help you build new enterprises and amplified Success.

Seek out those who embrace creative collaboration and will thrive in helping carry teammates and clients to new heights of connectedness. Recognize for many a sense of positivity can be achieved reliably only through intentional effort. Choosing to be response-able for shaping an optimistic view requires we make choices throughout the day with our values and goals front of mind, regardless of difficulties.

The world remains full of possibility. Today, cultivate a climate of optimism and hire to it by bringing on those who Expect that great things will happen, and then will make them happen.

Well trained and teachable

 Experience sometimes is not as essential as a willingness to be taught and embrace new methods. Those who cannot adapt will be weeded out….The wonderful thing about achieving excellence is that it is made possible in qualitative adjustments that lead to quantitative shifts into higher gears – pure grit and relentless drive. 

This means you need to focus on adding key talent with experience and great training, then continue to work on the quality of their processes, the shaping of a positive attitude, the creation of real expertise, image, and preeminent character, leadership and reputation. Focus on the qualitative and you will get the quantitative.

Do they fit?

 This might be an even tougher challenge for some companies today. It is essential you become very clear about the kind of talent you want on the team. We are all looking for people who are able to deliver, are true to their word, and maintain the highest levels of integrity. These make the decision to hire easy. You also create great efficiency on your team with these types of people onboard. 

Accept only those who will clearly build a positive team spirit bond. Performance is important, yet being a good citizen of the company is essential. You need truth tellers, sure, and you need those who can face the brutal facts while still maintaining a positive attitude and working with the team to find creative ways to thrive. If they are bringing the team down, they do not belong.

Tenacity

The true value of grit, perseverance and tenacity lies in this: they always make up for whatever is lacking by delivering virtue to the team effort through being unyielding. There is real magic in developing tenacity. It ensures a team can overcome all opposition and conquer all obstacles. It helps infuse the organization with confidence. Tenacity attracts reverence and respect, for everyone values a determined team.

Tenacity is often far more valuable than intelligence. It can be more powerful than skill. It endures more than the best strategy. While we may not all claim a high IQ or physical prowess, perfect EQs or a command of all wisdom, tenacity is something we can all partake in…. With ordinary skills and extraordinary will, all things are attainable.

Victory belongs those who are tenacious. The rewards for those who persevere are vast. If the challenge is great and the opposition strong, those who face the winds head on, with tenacity, will come out in front.

Conclusion

You will be looking for those with a long, slow lean into a single direction who also maintain a strong sense of urgency. The emotional commitment they have displayed toward any goal indicates they can be an unstoppable force. With the conviction they have gained through endurance, they will have proven to themselves and others they are able to hurdle adversity and maintain a Deep commitment. 

These are the people who will help your team thrive, especially in times like these. 

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CERCA Talent is a full-service Talent Firm with strategic focus in the areas of Life Sciences, Diagnostics, Genomics and Biotechnology.

Our clients choose to work with CERCA because of our deep understanding of the industries that we serve. They continue to work with us based on our knowledge and contacts which lead to amazing service to our clients. By working with the best clients, we are able to support them hiring the best talent in the industry.

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Scott Rivers is the Managing Director at Cerca Talent+, a Global Recruitment Solutions firm, where he directs the Diagnostics, Device and Genetics Talent Acquisition activities for the organization. Scott’s background as a recruiter, search firm owner and industry sales and marketing director gives him an inequitable advantage in today’s talent market. Regarded as an expert in Talent Acquisition and Employment Technology, Scott has consulted some of the largest companies in the world on how best to implement talent acquisition strategies into daily practice.

Scott’s past experiences include senior sales and marketing roles at global organizations including Bayer AG and Johnson & Johnson. His last industry position was the Global Director of Oncology Marketing at a Johnson & Johnson Company. There, he was responsible for all upstream and downstream marketing activities pertaining to the molecular oncology products of the organization.Report this

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Status is onlineScott Rivers

Helping clients acquire top talent for peak performance in the fields of Oncology, Genetics, Diagnostics and Life Sciences

In our most recent podcast, Shep Hyken shares with us his essentials when hiring today to ensure clients are amazed by the work and come back a next time. His vast experience in customer focus can help us all get clear on parameters in hiring talent with the skills sets necessary to create real client engagement.

Seek out those with a long, slow lean into a single direction who also maintain a strong sense of urgency. The emotional commitment they have displayed toward any goal indicates they can be an unstoppable force. With the conviction they have gained through endurance, they will have proven to themselves and others they are able to hurdle adversity and maintain a Deep commitment.

There are other significant traits that will help your team thrive, especially in times like these. Read on to find out more, and let us know what you are finding is essential to creating client amazement by commenting below.

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Scott Rivers

Scott Rivers

Helping clients acquire top talent for peak performance in the fields of Oncology, Genetics, Diagnostics and Life Sciences

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