Customer Management Specialist – Pre-Clinical / Clinical Trials
This is an innovative new company who is providing exciting new technologies that are changing the landscape for Clinical Trials. Their product helps sponsors efficiently and effectively move through the clinical trial process, while simultaneously helping patients directly engage with the ideal trials for their condition.
This position will start working with companies right after they have signed on with a customer. This role will be the main point of contact for the customer going forward. This includes assisting the customer with the utilization of the product throughout the clinical trial process, helping to navigate any issues the customer is having with the product, and helping to identify any potential additional uses the customer can have with the product.
This role will also work closely with the sales and marketing teams to ensure voice of customer is helping them advance the capabilities and uses for the product – in addition to helping identify other customer call points.
Base: $90,000-$100,000 per year (Commensurate with experience) + Bonus
Can you answer yes to the following criteria? If so, please use the apply online link on this page to complete the application to be contacted by one of our associates about this role. If you do not meet the minimum criteria, please do not apply for this position as only those candidates that meet all of the requirements will be considered.
Do you have a 4 year degree from an accredited college? Do you have strong knowledge of Preclinical labs and lab environments through clinical trials? Do you have an interest in working with customers regularly? Including some onsite visits and regular email/phone communication. Do you have an interest in expanding your skill-set outside of the lab? Interest in growing on the commercial side of the industry?
Preclinical, Clinical Trials, CRO, Laboratory, Customer Support, Account Management, SaaS, Life Sciences, Drug Discovery, Patient Recruitment, CERCA, CERCA Talent
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